Privacy Policy

Effective upon platform use · POPIA Compliant

Legal Notice: This Privacy Policy governs the collection, use, and protection of personal information by Gearsh. This is a draft framework and must be reviewed by a qualified legal professional before public release.

Information We Collect

We collect information that you provide directly to us when creating an account, making a booking, or contacting us. This includes:

Full name, email address, and phone number
Artist profile information (skills, genres, location, pricing)
Payment and banking information
Communications between Artists and Clients on the platform
Device information and usage data

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Gearsh platform
Process bookings and payments
Send notifications about bookings, messages, and platform updates
Verify user identities and prevent fraud
Improve our services and develop new features
Comply with legal obligations

Information Sharing

We share your information only in the following circumstances:

With other users as necessary to facilitate bookings (e.g., sharing an Artist's contact details with a Client after a confirmed booking)
With payment processors to process transactions
With law enforcement when required by law
With your consent or at your direction

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your personal information
Lodge a complaint with the Information Regulator

Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyse usage patterns, and deliver relevant content. You can control cookie settings through your browser. Disabling cookies may affect some platform functionality.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may retain certain information as required by law or for legitimate business purposes after account closure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the revised policy.

Contact

For questions, concerns, or requests regarding your personal information, please contact our Information Officer at [email protected].